Resume

JUSTIN ALEX PARAMANANDAN

Strathfield, New South Wales 2135, Australia

Contact Me
http://about.me/justin.alex

Technology Consultant • Knowledgeable in the Atlassian Stack

Complete dedication to assist customers in providing solutions. Maintained an average 85% score in monthly customer satisfaction surveys. Upfront discussions with customers in guiding and understanding their needs before providing the final solution to their problems. The first to pick up knowledge in new technology and techniques to improve customer experience and satisfaction, while the expertise and exceptional communication skills gained were used to train new starters. Provide new ideas to team leaders and managers to improve the team’s synergy and working lifestyle. A university graduate with a Bachelor’s Degree in Computer Science coupled with more than 5 years of experience with supporting customers in Atlassian products such as JIRA Core, JIRA Software and Confluence.

  • Atlassian JIRA Core
  • Atlassian Confluence
  • Atlassian JIRA Software
  • Atlassian JIRA Service Desk
  • MySQL Database
  • PostgreSQL Database
  • Linux / Unix
  • Shell and Bash Scripting
  • Agile Methodology
  • Customer-Centric Relations
  • Java VM Arguments
  • Ideas to Team Leads and Managers
  • Brown Bag Organisation

BROWN BAG SESSIONS
  • Internal Escalation Procedures (November 2011)
  • Customer Support Experience (August 2012)
  • Basic Linux/Unix Usage (December 2014)

PROFESSIONAL EXPERIENCE

Technology Consultant

Atlassian Business Analyst

Enterprise Application Engineer

Support Analyst

Java Software Engineer

Atlassian Hosted Engineer

Atlassian JIRA and JIRA Agile Engineer

FORMAL EDUCATION

RMIT Bachelor’s of Computer Science
Taylor’s University (Petaling Jaya, Selangor)
February 2006 – July 2010